At Catamaran Sailing Croatia, we strive to ensure customer satisfaction with every purchase. This refund and return policy outlines your rights and our procedures regarding product sales.
1. General Policy
Customers are eligible for refunds or returns within 14 days of receiving their product, provided the item is in its original condition. Certain conditions apply, which are detailed in this policy.
2. Eligible Items & Conditions
To qualify for a return, items must be unused, in their original packaging, and accompanied by proof of purchase. This applies to both physical goods and digital products.
3. Non-Refundable Items
Certain items may be non-refundable, including digital downloads once access has been granted and any final-sale items. Please verify eligibility before making a purchase.
4. How to Request a Refund
To initiate a refund, contact our customer support with your order number and a description of the issue. We will provide you with instructions on how to proceed with the return.
5. Processing Time
Refund processing typically takes 5-10 business days from the receipt of the returned item. You will be notified via email once your refund has been processed.
6. Exchanges & Replacements
If you receive a defective or damaged item, please contact us within 14 days for a replacement. We will arrange for the return of the faulty product.
7. Contact & Disputes
If you have unresolved issues regarding a refund, please reach out to our support team. We are committed to resolving disputes fairly and promptly.
Contact Us
Email: support@catamaran-sailing-croatia.com
Address: 462 Commerce Street, Floor 462